Customer support

Customer support - MyScal®

We provide support to myScal® software users through:

  1. E-mail - for each user of our services, free basic email support is available, with a defined response time of a maximum of 7 days. In case of difficulties, questions about the work of the software or the necessary support, contact us at:
  2. telephone - we connect you directly to the available myScal® engineers at Sartorius Croatia via a phone call. For more information, contact: +385 (0) 1 3340 290.
  3. remote maintenance - the possibility of remote inspection and customer access to myScal® systems for maintenance purposes. Remote maintenance is based on an Internet connection between customers and computers for maintenance at Sartorius Croatia.

For all questions, feel free to contact or direct contact at +385 (0) 1 3340 290.